This story began back in December of last year. Here's a link to the post if you are interested.
Now, the story finally ends. 39 days after ordering the new rectifier assembly, it arrived. My guys at MotoMetrik got it put together in about a day.
I then wrote a letter to Suzuki detailing the issues with the Burgman, explaining the no start/stall and power loss on the freeway incidents, discovery that the 32800-05H20 Rectifier Assembly was considered defective by Suzuki (in motorcycles OTHER than mine), and the long delay in getting the replacement part. I then asked for reimbursement for the parts, labor and transportation costs.
Suzuki responded with a letter denying my claim. The italics are mine.
“...Suzuki released a safety recall campaign 2A15 2A16 rectifier (32800-05H20) replacement in 2011 for several models that were fitted by the manufacturer with a regulator rectifier that turned out to be defective. The Burgmans that were included in that recall were all 2008 and 2009 models. Your 2012 Burgman is not included in this recall.”
Make sense to you? Me neither. So I decided to take them to small claims court.
Anyway, my hearing was today. Bryan Malyszek, Mediation Manager for Suzuki and I met before our case was called. We ended up going to court-appointed mediation before the hearing and Suzuki agreed to pay for the parts and labor. They were also required to pay the $70 in court costs. I had a major fail on my part in that I didn't bring the receipts for the transportation costs, but our mediator said that the commissioner probably wouldn't have awarded them anyway.
Bryan turned out to be a really nice guy. He was impressed by how much of a Burgman fan I was, that I had great things to say about the product. He said that if I ever had any questions or problems with a Suzuki product that I should contact him directly. He told me that he lives about 4 miles from work, but on some days, with traffic, it will take him 45 minutes to an hour to cover that distance. I told him to get a Burgman.
All's well that ends well.
Now, the story finally ends. 39 days after ordering the new rectifier assembly, it arrived. My guys at MotoMetrik got it put together in about a day.
I then wrote a letter to Suzuki detailing the issues with the Burgman, explaining the no start/stall and power loss on the freeway incidents, discovery that the 32800-05H20 Rectifier Assembly was considered defective by Suzuki (in motorcycles OTHER than mine), and the long delay in getting the replacement part. I then asked for reimbursement for the parts, labor and transportation costs.
Suzuki responded with a letter denying my claim. The italics are mine.
“...Suzuki released a safety recall campaign 2A15 2A16 rectifier (32800-05H20) replacement in 2011 for several models that were fitted by the manufacturer with a regulator rectifier that turned out to be defective. The Burgmans that were included in that recall were all 2008 and 2009 models. Your 2012 Burgman is not included in this recall.”
Make sense to you? Me neither. So I decided to take them to small claims court.
Anyway, my hearing was today. Bryan Malyszek, Mediation Manager for Suzuki and I met before our case was called. We ended up going to court-appointed mediation before the hearing and Suzuki agreed to pay for the parts and labor. They were also required to pay the $70 in court costs. I had a major fail on my part in that I didn't bring the receipts for the transportation costs, but our mediator said that the commissioner probably wouldn't have awarded them anyway.
Bryan turned out to be a really nice guy. He was impressed by how much of a Burgman fan I was, that I had great things to say about the product. He said that if I ever had any questions or problems with a Suzuki product that I should contact him directly. He told me that he lives about 4 miles from work, but on some days, with traffic, it will take him 45 minutes to an hour to cover that distance. I told him to get a Burgman.
All's well that ends well.